PRIVACY POLICY

Last Updated: November 1, 2026

1. Introduction

Peaq Fit LLC ("Peaq", "we", "us", or "our") operates the Peaq Fit mobile application and peaq.fit website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.

2. Information We Collect

We collect information you provide when you create an account, complete your athlete profile, use assessments and workouts, or contact us. This may include:

  • Account information: Your name, email address, phone number, and account login information.
  • Athlete profile: Your age, gender, height, weight, sport, playing level, training experience, goals, available equipment, training preferences, and fitness limitations you choose to share.
  • Assessment and training information: Assessment results, derived movement data, workout history, and training feedback.
  • Subscription information: Subscription status and transaction information needed to verify purchases.
  • Support communications: Information you provide when contacting us.

The app and its service providers may also process technical information, such as device details, app version, IP address, and diagnostic or security logs, to operate and protect the service.

3. Camera and Movement Assessments

With your permission, Peaq uses your device camera to assess your movement. Camera frames are processed on your device to detect body landmarks and calculate movement measurements.

We do not record, upload, or store photos or videos from your movement assessments.

We store assessment results and derived movement data, such as joint angles, movement measurements, and scores, to personalize your training and track progress.

You can disable camera permission in your device settings. Camera-based assessments will not work without permission. Files you voluntarily send to support are separate from assessment camera processing.

4. How We Use Your Information

We use your information to:

  • Create and maintain your account.
  • Provide movement assessments and results.
  • Generate and update personalized training plans.
  • Track your workouts and progress.
  • Verify subscriptions and restore purchases.
  • Respond to support requests.
  • Maintain security and improve app reliability.
  • Meet applicable legal obligations.

Peaq uses automated methods, including artificial intelligence, to generate training recommendations from athlete-profile and assessment information. These recommendations provide fitness guidance, not medical diagnoses.

5. How We Share Information

We may disclose information to service providers that help operate Peaq, including providers supporting hosting, account management, purchase verification, customer support, and training personalization. Access is limited to information needed for the relevant service, subject to appropriate protections.

Where personal information is processed by an external AI service, we will explain the provider, information shared, and purpose before that processing and obtain permission where required. Assessment camera photos and videos are not sent to external AI services.

We may also disclose information:

  • When required by law or valid legal process.
  • To protect rights, security, or safety.
  • As part of a merger, acquisition, or business transfer, subject to applicable privacy requirements.
  • When you authorize us to do so.

6. Payments

App-store purchases are processed by the store under its own terms and privacy policy.

We receive subscription and transaction information needed to manage access. We do not receive your full payment-card number from app-store purchases.

7. Data Retention and Account Deletion

We retain personal information for as long as reasonably needed to provide the service and fulfill the purposes described in this policy.

You can request account deletion through Profile → Delete Account, or by emailing support@peaq.fit.

We will delete your personal information in accordance with applicable law, except for limited records needed for legal obligations, security, fraud prevention, or resolving disputes. Backup copies may remain until removed through normal backup cycles and are restricted from ordinary use.

Deleting your Peaq account does not automatically cancel an app-store subscription. Cancel your subscription separately through the store where you purchased it.

8. Your Choices and Rights

You can update available profile information, manage permissions in your device settings, and request account deletion.

Depending on your location and applicable law, you may also have rights to access, correct, obtain a copy of, restrict certain uses of, or request deletion of your personal information; withdraw consent; or appeal a privacy-request decision.

To make a request, contact support@peaq.fit. We may verify your identity and will respond within applicable legal deadlines. We will not unlawfully discriminate against you for exercising your rights.

9. Children and Teens

Peaq is intended for users aged 13 and older.

Users below the age of majority where they live must have a parent or legal guardian review and agree to the Terms of Service and supervise appropriate use.

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information, contact us so we can investigate and take appropriate action.

10. Security and Processing Locations

We use reasonable safeguards designed to protect personal information. However, no system is completely secure.

Information may be processed where Peaq and its service providers operate, including outside your state or country. We apply safeguards required by applicable law for such processing and transfers.

11. Changes to This Policy

We may update this Privacy Policy and will revise the Last Updated date. We will provide additional notice or request consent where legally required.

12. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Peaq Fit LLC
Email: support@peaq.fit
Website: peaq.fit